Privacy policy

Last updated: May 17, 2026

This Privacy Policy describes how Mikee's Cake Studio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or place an order with us – including through our online order form, email, Instagram, or other direct communication. For the purposes of this Privacy Policy, "you" and "your" means you as a customer, website visitor, or other individual whose information we collect.

By using or accessing our services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised version on this page and update the "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information only as needed to provide our custom cake services – including order processing, communication, pickup/delivery coordination, and improving our service.

What we collect directly from you:

  • Contact details – your name, email address, phone number, and pickup or delivery address.

  • Order information – cake size, flavour, design details, message, colours, and any special requests.

  • Payment confirmation – we receive confirmation of your Interac e‑Transfer, but we do not store your banking or financial account details.

  • Customer support information – any details you share when you email us or message us on Instagram.

What we collect automatically (when you visit our website):

We may collect basic usage data such as your IP address, browser type, and pages visited. This helps us understand how people use our site and improve user experience. We do not use third‑party advertising cookies or tracking for marketing purposes.

What we collect from third parties:
None. We do not buy or receive personal information from outside data brokers or marketing companies.

How We Use Your Personal Information

We use your information only for:

  • Fulfilling orders – to confirm your design, process payment, schedule pickup/delivery, and communicate order updates.

  • Customer support – to answer questions, adjust details where possible, and resolve issues.

  • Legal and safety obligations – to comply with Canadian privacy laws (PIPEDA) and prevent fraud.

  • Service improvement – to understand which cake designs and flavours are most requested.

We do not use your information for automated decision‑making or profiling. We do not sell your personal information.

Cookies

Our website uses only essential cookies to enable basic functions (e.g., remembering your language preference). We do not use advertising cookies, tracking pixels, or analytics from third parties like Google Analytics or Shopify. You can disable cookies in your browser, but some parts of the site may not work properly.

How We Disclose Personal Information

We do not sell or rent your personal information. We only share it in these limited cases:

  • Delivery partners – if you request delivery, we share your name and address with the driver or courier service (only for that specific delivery).

  • Legal requirements – if required by law, court order, or to protect our rights or safety.

  • With your consent – any other sharing would only happen with your explicit permission.

We do not share information with marketers, advertisers, or data brokers.

User Generated Content

If you post a review, photo, or comment on our Instagram page or other public forum, that content is public. We are not responsible for how others use that information.

Third-Party Links

Our website may link to Instagram or other platforms. Those sites have their own privacy policies. We are not responsible for their practices.

Children's Data

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

Security and Retention

We take reasonable steps to protect your information – including secure email, password‑protected devices, and limited staff access. However, no method of electronic transmission is 100% secure.

We retain your personal information for as long as needed to fulfill your order, comply with legal obligations (e.g., tax records), and resolve disputes. Order records are typically kept for 2 years.

Your Rights (Under Canadian Privacy Law – PIPEDA)

You have the right to:

  • Access – request a copy of personal information we hold about you.

  • Correct – ask us to fix inaccurate or incomplete information.

  • Withdraw consent – at any time, for future communications (e.g., promotional emails).

  • Lodge a complaint – with the Office of the Privacy Commissioner of Canada if you believe we mishandled your data.

To exercise any of these rights, email us at orders@mikeescakestudio.com or mikeescakestudio@gmail.com. We will respond within 30 days.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:

Mikee's Cake Studio
📍 Pickup address provided upon order confirmation (near Bowness, NW Calgary)
📧 info@mikeescakestudio.com
📸 Instagram: @mikeescakestudio