Privacy policy

Last updated: August 2, 2026

This Privacy Policy describes how Mikee’s Cake Studio (the “Site,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you visit our website, use our services, place an order, or communicate with us through our online order forms, email, Facebook Messenger, Instagram Direct Messages, or other communication channels. For the purposes of this Privacy Policy, “you” and “your” means a customer, website visitor, or other individual whose information we process.

By using or accessing our services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised version on this page and update the "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information only as needed to provide our custom cake services – including order processing, communication, pickup/delivery coordination, and improving our service.

What we collect directly from you:

  • Contact details – your name, email address, phone number, and pickup or delivery address.

  • Order information – cake size, flavour, design details, message, colours, and any special requests.

  • Payment confirmation – we receive confirmation of your Interac e‑Transfer, but we do not store your banking or financial account details.

  • Customer support information – any details you share when you email us or message us on Instagram.

What we collect automatically (when you visit our website):

We may collect basic usage data such as your IP address, browser type, and pages visited. This helps us understand how people use our site and improve user experience. We do not use third‑party advertising cookies or tracking for marketing purposes.

Information we receive from social media platforms

When you send a message to the Mikee’s Cake Studio Facebook Page or Instagram professional account, Meta may provide us with information needed to manage and respond to your conversation. Depending on the platform and information available, this may include:

  • Your Facebook or Instagram display name or username
  • A platform-specific customer identifier
  • Your profile picture, if made available by Meta
  • The messages and attachments you send to us
  • Message dates, times, and conversation metadata
  • Information indicating whether the message originated from Facebook or Instagram

We do not receive your Facebook or Instagram password, login credentials, or access to unrelated private account information.

We do not purchase personal information from data brokers or marketing companies.

How We Use Your Personal Information

We use your information only for:

  • Fulfilling orders – to confirm your design, process payment, schedule pickup/delivery, and communicate order updates.

  • Customer support – to answer questions, adjust details where possible, and resolve issues.

  • Legal and safety obligations – to comply with Canadian privacy laws (PIPEDA) and prevent fraud.

  • Service improvement – to understand which cake designs and flavours are most requested.

We do not use your information for automated decision‑making or profiling. We do not sell your personal information.

Facebook and Instagram Customer Messaging

Mikee’s Cake Studio uses an internal customer-service application called MCS_DISCORD_BOT to manage messages sent to our Facebook Page and Instagram professional account.

Customer-initiated messages are received through Meta’s messaging services and routed to a private, staff-only Discord workspace. This allows authorized Mikee’s Cake Studio staff to review the customer’s message and respond from one internal location.

The system may generate a suggested response based on the customer’s message. Suggested responses are not sent automatically. An authorized staff member must approve the suggestion or write a manual response before anything is sent to the customer.

We use this information only to:

  • Identify the correct customer conversation
  • Read and respond to customer questions
  • Provide order and customer support
  • Maintain conversation continuity
  • Improve our standard customer-service responses
  • Prevent abuse, duplicate processing, and technical errors

We do not use Facebook or Instagram messaging information for automated decision-making, behavioural advertising, or the sale of personal information.


Cookies

Our website uses only essential cookies to enable basic functions (e.g., remembering your language preference). We do not use advertising cookies, tracking pixels, or analytics from third parties like Google Analytics or Shopify. You can disable cookies in your browser, but some parts of the site may not work properly.

How We Disclose Personal Information

We do not sell or rent your personal information. We only share it in these limited cases:

  • Delivery partners – if you request delivery, we share your name and address with the driver or courier service (only for that specific delivery).

  • Legal requirements – if required by law, court order, or to protect our rights or safety.

  • With your consent – any other sharing would only happen with your explicit permission.

  • Technology and customer-service providers – We use service providers and technical platforms that help us operate our website and customer-service systems. These may include Shopify for our website, Meta for Facebook and Instagram messaging, Discord for our private staff workspace, and hosting or infrastructure providers used to operate our internal application. These providers process information only as necessary to provide their services to us and are subject to their own privacy and security obligations.

We do not share information with marketers, advertisers, or data brokers.

Facebook and Instagram customer-service conversation records are retained only for as long as reasonably necessary to provide customer support, maintain conversation continuity, resolve disputes, prevent abuse, and meet legal obligations. Our current internal retention target for closed social-media conversations is up to 12 months, unless a longer period is reasonably required for an order, legal obligation, dispute, fraud prevention, or security purpose.

Access to the private Discord workspace and internal customer-service records is limited to authorized Mikee’s Cake Studio staff.

User Generated Content

If you post a review, photo, or comment on our Instagram page or other public forum, that content is public. We are not responsible for how others use that information.

Third-Party Links

Our website may link to Instagram or other platforms. Those sites have their own privacy policies. We are not responsible for their practices.

Children's Data

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

Security and Retention

We take reasonable steps to protect your information – including secure email, password‑protected devices, and limited staff access. However, no method of electronic transmission is 100% secure.

We retain your personal information for as long as needed to fulfill your order, comply with legal obligations (e.g., tax records), and resolve disputes. Order records are typically kept for 2 years.

Your Rights (Under Canadian Privacy Law – PIPEDA)

You have the right to:

  • Access – request a copy of personal information we hold about you.

  • Correct – ask us to fix inaccurate or incomplete information.

  • Withdraw consent – at any time, for future communications (e.g., promotional emails).

  • Lodge a complaint – with the Office of the Privacy Commissioner of Canada if you believe we mishandled your data.

  • Delete – request deletion of personal information associated with a Facebook or Instagram customer-service conversation, subject to information we are legally required or reasonably permitted to retain.

To exercise any of these rights, email us at orders@mikeescakestudio.com or mikeescakestudio@gmail.com. We will respond within 30 days.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:

Mikee's Cake Studio
📍 Pickup address provided upon order confirmation (near Bowness, NW Calgary)
📧 info@mikeescakestudio.com
📸 Instagram: @mikeescakestudio