Orders

• Orders must be placed through our official Order Form (link in Instagram bio or on our website).
• All cakes require a 7‑day lead time for preparation and delivery. Available dates are shown at checkout.
• If your desired date isn’t available, email us at orders@mikeescakestudio.com – we sometimes have room for last-minute orders.
• A $25 rush fee applies for any cake needed within one week of the requested pick-up date.
• We reserve the right to refuse or cancel any order. If we need to change or cancel an order, we will try to notify you using the email/phone provided.
• Cake photos on our order form and Instagram (@mikeescakestudio) are our creations. You may choose an existing design or request a custom one with a theme or inspiration photos.
• If you miss your pickup slot, you may need to reschedule for the next available day, subject to availability.

Designs & Customization

• No exact replicas: Reference photos are for inspiration only. We respect other cake artists and will not fully replicate their designs.
• Colors: We match colors as closely as possible, but due to lighting and screen variations, exact matches are not guaranteed.
• Dark colors: Requesting dark or deep colors may require extra coloring droplets, which could slightly alter the taste.
• Materials: We specialize in Swiss meringue buttercream and do not use fondant. We may decline orders involving plastic figurines, fresh flowers, or other materials not offered by us.
• Customer-supplied toppers/decorations: Please hand them to us at least 3 days before pickup. If a topper is unstable, we will not attach it – you must add it at the event location. Let us know in advance if bringing a topper.
• All submissions are final. Changes to orders increase the chance of errors. Please do not order until you are 100% sure of design, colors, message, and size.

Pricing

• All prices are non-negotiable and subject to change without notice.
• Final price depends on design difficulty, toppings, and add-ons selected.
• Starting prices are available on our Price Guide.

Payment

• Full payment is required to confirm your order.
• Payment must be made within 24 hours of order confirmation to secure your booking.
• We only accept Interac e-Transfer at this time.
• If you miss the required payment date, do not send payment without messaging us first to confirm date availability.
• Exact pickup address is provided once payment is confirmed.

Cancellations & Refunds

• All payments are non-refundable if a cancellation or refund is requested within two weeks of the scheduled pick-up date.
• No refunds, returns, or exchanges for custom products that meet our quality standards. Please review your order before payment.
• If we need to cancel due to illness or other unforeseen circumstances, we will try to reschedule. Alternative dates are not guaranteed.

Allergen Disclaimer

• Our cakes are nut-free (except Dubai Chocolate flavour). However, we are not a nut-free kitchen – cross-contamination is possible.
• We do not offer gluten-free, egg-free, dairy-free, sugar-free, or vegan options at this time.
• Exception: Our Dubai Chocolate flavour contains pistachios, sesame, and soy.
• All ingredients are halal.
• We do not cater to allergies. Clients are responsible for disclosing allergies when ordering and for informing guests. Mikee's Cake Studio is not liable for allergic reactions.

Care & Handling

• Once the cake is handed over to the customer (or third party), Mikee's Cake Studio is not liable for any damage.
• Store cake refrigerated until consumed. Remove from fridge 1‑2 hours before serving for best taste.
• For transport: place cake on a flat surface or footwell (not on a car seat, which is sloped). Avoid direct sunlight and sudden driving changes.
• If fresh flowers are used on the cake, their safety is the florist's responsibility, not ours.

Third-Party Pickup

• If someone else collects the cake on your behalf, they assume full responsibility for the cake’s condition until it reaches your event. We are not liable for damage caused by third-party negligence or mishandling after pickup or delivery.

Delivery

• Delivery available on Tuesdays, Thursdays, and Saturdays.
• Delivery fee: 1perkilometer+1perkilometer+10 flat service fee. A quote will be included in your Order Confirmation.
• We deliver within Calgary and surrounding areas, including Airdrie and Chestermere. We do not ship to other cities or provinces.

Photographs & Marketing

• We reserve the right to use images of any cake we create for future publication (website, social media, portfolio, etc.).

Privacy

• Your contact information (name, email, phone) is used only for order confirmation, communication, and pickup/delivery coordination. We do not share or sell your data.

Contact

For any questions or if you haven’t heard back, please check your junk mail or message us on Instagram @mikeescakestudio.