Terms & Conditions

Last updated: May 2026

By placing an order with Mikee's Cake Studio, you agree to be legally bound by these Terms & Conditions. They may be updated periodically.
Orders
  • Orders must be placed through our official Order Form (link in Instagram bio or on our website).
  • All cakes require a 7‑day lead time for preparation and delivery. Available dates are shown at checkout.
  • If your desired date isn’t available, email us at orders@mikeescakestudio.com – we sometimes have room for last-minute orders.
  • A $25 rush fee applies for any cake needed within one week of the requested pick-up date.
  • We reserve the right to refuse or cancel any order. If we need to change or cancel an order, we will try to notify you using the email/phone provided.
  • Cake photos on our order form and Instagram (@mikeescakestudio) are our creations. You may choose an existing design or request a custom one with a theme or inspiration photos.
  • If you miss your pickup slot, you may need to reschedule for the next available day, subject to availability.
Designs & Customization
  • No exact replicas: Reference photos are for inspiration only. We respect other cake artists and will not fully replicate their designs.
  • Colors: We match colors as closely as possible, but due to lighting and screen variations, exact matches are not guaranteed.
  • Dark colors: Requesting dark or deep colors may require extra coloring droplets, which could slightly alter the taste.
  • Materials: We specialize in Swiss meringue buttercream and do not use fondant. We may decline orders involving plastic figurines, fresh flowers, or other materials not offered by us.
  • Customer-supplied toppers/decorations: Please hand them to us at least 3 days before pickup. If a topper is unstable, we will not attach it – you must add it at the event location. Let us know in advance if bringing a topper.
  • All submissions are final. Changes to orders increase the chance of errors. Please do not order until you are 100% sure of design, colors, message, and size.
Pricing
  • All prices are non-negotiable and subject to change without notice.
  • Final price depends on design difficulty, toppings, and add-ons selected.
  • Starting prices are available on our Price Guide.
Payment
  • Full payment is required to confirm your order.
  • Payment must be made within 24 hours of order confirmation to secure your booking.
  • We only accept Interac e-Transfer at this time.
  • If you miss the required payment date, do not send payment without messaging us first to confirm date availability.
  • Exact pickup address is provided once payment is confirmed.
Cancellations & Refunds
  • All payments are non-refundable if a cancellation or refund is requested within two weeks of the scheduled pick-up date.
  • No refunds, returns, or exchanges for custom products that meet our quality standards. Please review your order before payment.
  • If we need to cancel due to illness or other unforeseen circumstances, we will try to reschedule. Alternative dates are not guaranteed.
Allergen Disclaimer
  • Our cakes are nut-free (except Dubai Chocolate flavour). However, we are not a nut-free kitchen – cross-contamination is possible.
  • We do not offer gluten-free, egg-free, dairy-free, sugar-free, or vegan options at this time.
  • Exception: Our Dubai Chocolate flavour contains pistachios, sesame, and soy.
  • All ingredients are halal.
  • We do not cater to allergies. Clients are responsible for disclosing allergies when ordering and for informing guests. Mikee's Cake Studio is not liable for allergic reactions.
Care & Handling
  • Once the cake is handed over to the customer (or third party), Mikee's Cake Studio is not liable for any damage.
  • Store cake refrigerated until consumed. Remove from fridge 1‑2 hours before serving for best taste.
  • For transport: place cake on a flat surface or footwell (not on a car seat, which is sloped). Avoid direct sunlight and sudden driving changes.
  • If fresh flowers are used on the cake, their safety is the florist's responsibility, not ours.
Third-Party Pickup
  • If someone else collects the cake on your behalf, they assume full responsibility for the cake’s condition until it reaches your event. We are not liable for damage caused by third-party negligence or mishandling after pickup or delivery.
Delivery
  • Delivery available on Tuesdays, Thursdays, and Saturdays.
  • Delivery fee: 1perkilometer+1perkilometer+10 flat service fee. A quote will be included in your Order Confirmation.
  • We deliver within Calgary and surrounding areas, including Airdrie and Chestermere. We do not ship to other cities or provinces.
Photographs & Marketing
  • We reserve the right to use images of any cake we create for future publication (website, social media, portfolio, etc.).
Privacy

Personal information is handled according to our Privacy Policy. We do not sell personal information. Information may be processed by service providers and internal systems that help us operate our website, fulfill orders, communicate with customers, and provide customer support, including communications through Facebook Messenger and Instagram.
Contact

For any questions or if you haven’t heard back, please check your junk mail or message us on Instagram @mikeescakestudio.