Frequently asked questions
Where are you located?
Mikee's Cake Studio is a micro-bakery based in Bowness, NW, Calgary, AB. We operate without a storefront, focusing on custom, made-to-order products. Exact address for pickup and details for meetup will be given once full payment has been made.
How far in advance should I place my order?
We try to accommodate all requests, but because a lot of care and attention goes into custom cakes, we accept a limited number of cake orders per week. To assure your order can be fulfilled, please order 1-2 weeks in advance. Rush orders can be done depending on availability with additional charge. We suggest placing your order as soon as the month opens up, as slots are usually booked quickly.
Do you offer delivery?
We offer delivery on Tuesdays, Thursdays, and Saturdays. Delivery Fee:1perkilometer+1perkilometer+10 flat rate service fee. A delivery quote will be included in your Order Confirmation. Once the cake is handed over to the customer, Mikee's Cake Studio is not liable for any damages to the cake. If you are providing your own transportation, please make sure you can transport your cake safely.
Do you offer nut-free, gluten-free, egg-free, dairy-free, sugar-free or vegan products?
Our cakes are nut-free. However, please be advised that cakes are baked, decorated and stored in a kitchen that uses nuts. Therefore, we cannot guarantee the complete absence of allergens in our products. We do not offer gluten-free, egg-free, dairy-free, sugar-free or vegan options at this time. Exception: Our flavour Dubai Chocolate contains pistachios, sesame, and soy.
Do you use fresh cream/whipped cream?
No, we specialize in Swiss Meringue Buttercream.
Do you have ready cakes?
We don't. As we are home-based, all our cakes are freshly baked upon orders.
What are the methods of payment?
We only accept payment through interac E-Transfer and invoice payment through shop at the moment.
How much are your custom cakes?
There are many considerations we look at when we quote a price for your custom cake. In addition to the cake size, we look at the level of detail (labor) required to produce the end result in addition to the amount of time required to make your cake. If the cake is minimal in detail the price typically remains at the base price. However, if there are intricate details and numerous flowers or other custom details the price will more than likely be higher. Starting prices can be found on our Price Guide(still in progress).
Can I reschedule my pick up date?
We must be informed 2 weeks prior to the original reserved date. If the new pick up date is not available, the original reserved date will push through.
Can I cancel/refund my order?
All payments are non-refundable when a cancellation or refund is requested within 2 weeks from scheduled pick up date. We will not offer refunds, returns or exchanges for custom products that meet our quality standards. Please review your order before payment. Should we need to cancel your order due to illness or any other unforeseen circumstances outside of our control, our best efforts will be made to reschedule your order date. Alternative dates are not guaranteed.
Why do your cakes cost more than the local bakery/cake shop?
Our custom cakes are made from scratch using fresh ingredients. We work with you to design every detail of your cake and make sure the theme, colours, and writing style will be according to your liking. It's a very unique process compared to purchasing ready made cakes from grocery stores. Our custom cakes are handcrafted individually with care and creativity. Each cake is made just for you!
Can I change my design?
Unfortunately, we do not allow changes once order is submitted or confirmed with payment. This is to avoid possible confusions or errors. Please double check all details carefully before ordering. We greatly appreciate your understanding.
Are you able to replicate previous cakes or the exact design as photo reference?
We’re always happy to draw inspiration from cakes you share with us — whether they’re from our own past creations or designs from elsewhere. However, we don’t create exact replicas, and here’s why:
- Our previous cake designs: Every cake we make is handcrafted and one-of-a-kind. While we can recreate the overall style, colour palette, and feel of a past design, each cake will have its own unique details and artistic touches.
- Designs from other cake artists: We deeply respect the creativity and work of fellow cake artists, so we do not directly copy designs from other businesses. We’re happy to use them as inspiration and create something original that captures the same vision and aesthetic.
- Toppers & fresh flowers: Some decorative elements, such as toppers and flowers, depend on seasonal availability and what’s available from flower markets at the time. If needed, we may suggest suitable alternatives that complement your design.
If you have a specific vision in mind, please share your inspiration photos during your inquiry. We’ll let you know what’s possible and work with you to create something beautiful and uniquely yours!
Do you make Gender Reveal cakes?
Yes! You can find the Gender Reveal option on the Cake Flavour section in our Custom Cake Order Form. Further instructions will be provided with your order confirmation.
Do you use fondant?
We do not use fondant, we only use meringue based buttercream. We encourage you to reach out with the design you have in mind and we can work around your request!
Do you provide candles?
Our 4 inch cakes include 1 candle and 1 wooden fork. All bigger cakes include 1 candle. You can find different candle style options in the “Add ons” section of our Custom Cake Order Form.
How do I store the cake after pick up?
Our cakes must be refrigerated until consumed. Remove from fridge 1-2 hours before consuming for optimal taste.
How do I care for my cake after pick up?
If you are providing your own transportation, please make sure you can transport your cake safely. Your cake should be placed on a flat surface or footwell. Do not place your cake on the seat in a car, as these are sloped and your cake may slide off or decorations may slip. Try to keep your driving as steady as possible to avoid sudden changes in speed or direction. Keep your cake out of direct sunlight. We do not take responsibility for any damage to cakes being collected and transported by the customer once the cake is handed over to the customer/Uber.
Can you deliver or ship to other cities and provinces?
We are based in Calgary, AB, and offer both pickup and delivery within the city and surrounding areas, including Airdrie and Chestermere.