Frequently asked questions
Where are you located?
Mikee's Cake Studio is a micro-bakery based in Bowness, NW, Calgary, AB. We operate without a storefront, focusing on custom, made-to-order products. Exact address for pickup and details for meetup will be given once full payment has been made.
How far in advance should I place my order?
We recommend placing your order 2–3 weeks in advance or more, to ensure availability. Orders placed less than 7 days before the scheduled pickup date are subject to a $20 rush fee.
Do you offer delivery?
Yes, we offer delivery! A delivery quote will be automatically calculated at checkout when you place an order through our website. If you're submitting a Custom Order Form instead, we'll provide a delivery quote along with your order estimate.
Do you offer nut-free, gluten-free, egg-free, dairy-free, sugar-free or vegan products?
Our cakes are nut-free. However, please be advised that cakes are baked, decorated and stored in a kitchen that uses nuts. Therefore, we cannot guarantee the complete absence of allergens in our products. We do not offer gluten-free, egg-free, dairy-free, sugar-free or vegan options at this time.
Exception: Our flavour Dubai Chocolate contains pistachios, sesame, and soy.
Do you use fresh cream/whipped cream?
No, we specialize in Swiss Meringue Buttercream.
Do you have ready cakes?
We don't. As we are home-based, all our cakes are freshly baked upon orders.
What are the methods of payment?
We accept payment through our website with credit and debit card, and invoice payment through shop.
How much are your custom cakes?
There are many considerations we look at when we quote a price for your custom cake. In addition to the cake size, we look at the level of detail (labour) required to produce the end result in addition to the amount of time required to make your cake. If the cake is minimal in detail the price typically remains at the base price. However, if there are intricate details and numerous flowers or other custom details the price will more than likely be higher.
Can I reschedule my pick up date?
We must be informed 7 days prior to the original reserved date. If the new pick up date is not available, the original reserved date will push through.
Can I cancel/refund my order?
Cancellations made more than 7 days before the scheduled date will be subject to a 25% administration fee, which will be deducted from the total amount paid.
Cancellations made within 7 days of the scheduled pickup or delivery date are considered late cancellations and will result in the forfeiture of the full booking amount.
All cancellation requests must be submitted in writing.
We will not offer refunds, returns or exchanges for custom products that meet our quality standards. Please review your order before payment. Should we need to cancel your order due to illness or any other unforeseen circumstances outside of our control, our best efforts will be made to reschedule your order date. Alternative dates are not guaranteed. Once a cake has been made there is no refund.
Why do your cakes cost more than the local bakery/cake shop?
Our custom cakes are made from scratch using fresh ingredients. We work with you to design every detail of your cake and make sure the theme, colours, and writing style will be according to your liking. It's a very unique process compared to purchasing ready made cakes from grocery stores. Our custom cakes are handcrafted individually with care and creativity. Each cake is made just for you!
Can I change my design?
Any changes requested within 7 days of your scheduled pickup or delivery date are subject to availability and may not always be possible to accommodate.
Major design changes requested within this timeframe may also be subject to an additional design or redesign fee. Any applicable fee will depend on the size of the cake, the extent of the requested changes, and the amount of additional work required. Fees are assessed at our discretion.
We will always do our best to accommodate changes whenever possible, but we cannot guarantee that last-minute requests can be fulfilled.
Please double check all details carefully before ordering. We greatly appreciate your understanding.
Are you able to replicate previous cakes or the exact design as photo reference?
We’re always happy to draw inspiration from cakes you share with us — whether they’re from our own past creations or designs from elsewhere. However, we don’t create exact replicas, and here’s why:
- Our previous cake designs: Every cake we make is handcrafted and one-of-a-kind. While we can recreate the overall style, colour palette, and feel of a past design, each cake will have its own unique details and artistic touches.
- Designs from other cake artists: We deeply respect the creativity and work of fellow cake artists, so we do not directly copy designs from other businesses. We’re happy to use them as inspiration and create something original that captures the same vision and aesthetic.
- Toppers & fresh flowers: Some decorative elements, such as toppers and flowers, depend on seasonal availability and what’s available from flower markets at the time. If needed, we may suggest suitable alternatives that complement your design.
If you have a specific vision in mind, please share your inspiration photos during your inquiry. We’ll let you know what’s possible and work with you to create something beautiful and uniquely yours!
Do you make Gender Reveal cakes?
Yes! You have the option to make your cake a gender reveal when choosing a cake from our Signature Cakes on the website. If you're placing a custom cake order instead, simply select Gender Reveal as the flavour when filling out the Custom Cake Order Form.
Do you use fondant?
We do not use fondant, we only use meringue based buttercream. We encourage you to reach out with the design you have in mind and we can work around your request!
Do you provide candles?
Our 4 inch cakes include 1 simple white candle and 1 wooden fork. All larger cakes include 1 simple white candle.
If you'd like different candles, you can find additional candle options under Cake Accessories on our website. If you're placing a Custom Cake Order Form instead, you'll also find candle add-on options there.
How do I store the cake after pick up?
Our cakes must be refrigerated until consumed. Remove from fridge 1-2 hours before consuming for optimal taste.
How do I care for my cake after pick up?
If you are providing your own transportation, please make sure you can transport your cake safely. Your cake should be placed on a flat surface or footwell. Do not place your cake on the seat in a car, as these are sloped and your cake may slide off or decorations may slip. Try to keep your driving as steady as possible to avoid sudden changes in speed or direction. Keep your cake out of direct sunlight. We do not take responsibility for any damage to cakes being collected and transported by the customer once the cake is handed over to the customer.
Can you deliver or ship to other cities and provinces?
We are based in Calgary, AB, and offer both pickup and delivery within the city and surrounding areas, including Airdrie and Chestermere.